Privacy Policy

Introduction

SHRIVATSA (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit shrivatsajodhpur.com, make a purchase, or otherwise interact with us - whether online, in our stores, or through our communication channels.

By using our website or services, you agree to the practices described in this policy. We encourage you to read it carefully and contact us if you have any questions.

Information We Collect

We may collect the following types of personal information:

• Contact details - your name, email address, phone number, and postal address.
• Purchase and transaction history - records of items you have purchased or enquired about, payment details, and invoices.
• Consultation and appointment records - notes, preferences, and scheduling information related to design consultations or in-store appointments.
• Photographs or content you share - images, reference materials, or messages you provide during custom-order discussions.
• Device and browser information - IP address, browser type, operating system, referring URLs, and page-view data collected automatically through cookies and server logs.

How We Collect Information

We gather personal information through a variety of channels, including:

• Our website (shrivatsajodhpur.com) - forms, account creation, and checkout.
• In-store visits and consultations at our Jodhpur showroom.
• WhatsApp and other messaging communications.
• Appointment and consultation bookings.
• Social media interactions (Instagram, Facebook, etc.).
• Events, exhibitions, and trunk shows.

How We Use Your Information

Your personal information is used for the following purposes:

• To process orders, payments, and custom jewellery commissions.
• To provide personalised consultation and design services.
• To communicate with you regarding your orders, appointments, and enquiries.
• To send updates about new collections, events, and offers - only with your prior consent.
• To improve our website, services, and overall customer experience.
• To comply with applicable legal and regulatory obligations.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We employ the following categories of cookies:

• Strictly necessary cookies - essential for core site functionality such as navigation, shopping-bag management, and secure checkout. These cannot be disabled.
• Analytics cookies - we use Google Analytics to understand how visitors interact with our website. These cookies collect anonymised usage data to help us improve our content and services.
• Marketing cookies (optional) - used for campaign measurement and to serve relevant content. These are only activated with your consent.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect website functionality.

Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information with the following trusted partners solely to fulfil our services:

• Payment processors - to securely handle transactions.
• Shipping and logistics partners - to deliver your orders.
• IT and technology service providers - who assist with website hosting, maintenance, and security.
• Legal and regulatory authorities - when required by law, court order, or governmental regulation.

All third-party partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes outlined above.

Data Security

We take the security of your personal information seriously and employ industry-standard measures to protect it, including:

• SSL/TLS encryption across our entire website.
• Secure payment processing through PCI-DSS compliant gateways.
• Restricted access to personal data - only authorised personnel who need the information to perform their duties may access it.
• Regular security audits and monitoring.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to taking every reasonable precaution.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Delete your personal data, subject to legal retention requirements.
• Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us at privacy@shrivatsajodhpur.com. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services. These links are provided for your convenience and do not signify our endorsement of such sites. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: